> For the complete documentation index, see [llms.txt](https://fair-indonesia.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fair-indonesia.gitbook.io/docs/help/faq.md). # FAQ Answers to common questions about Fair. *** ## Platform and plans **What is Fair?** Fair is an influencer marketing platform that helps brands and agencies discover creators, run campaigns, and measure results — across Instagram, TikTok, YouTube, and TikTok Shop. See [What is Fair](/docs/getting-started/what-is-fair.md) for a full overview. **Which plans does Fair offer?** Fair has three tiers: * [Self-Service](/docs/plans/self-service.md) — $199/month, for teams managing campaigns themselves * [Pro](/docs/plans/pro.md) — $499/month, for higher volume and API access * [Growth Partner](/docs/plans/growth-partner.md) — custom pricing, fully managed service with a dedicated Fair team **Can I try Fair before committing to a plan?** Yes — contact the Fair team via the [booking link](https://calendly.com/dendy-fair-indonesia/globalfairdemosession) to arrange a demo and trial access. **Can I upgrade or downgrade at any time?** Yes. Changes take effect at the start of your next billing cycle. Your data and campaigns carry over. Go to **Settings → Billing** to change your plan. **Do unused credits roll over?** No. Credits reset at the start of each billing cycle and do not roll over. See the [Plans Overview](/docs/plans/overview.md) for credit amounts per plan. *** ## Creator database and discovery **How many creators are in the Fair database?** Over 400M+ creators across Instagram, TikTok, YouTube, and TikTok Shop. **How is the database kept up to date?** Fair continuously refreshes creator data including follower counts, engagement rates, and audience demographics. Profiles are updated on a rolling basis — most active creators are refreshed at least monthly. **What does the authenticity score measure?** The authenticity score estimates the proportion of a creator's audience that is real and organic, rather than bots or inactive accounts. Scores range from 0 to 100. Look for scores above 70 for reliable reach. See [Analyser](/docs/features/analyser.md) for more detail. **Does searching creators use credits?** No. Credits are consumed only when you open a creator's full Analyser profile. Browsing search results does not use credits. **Can I search creators by location?** Yes — you can filter by both the creator's own location and their audience's location. Audience country is often more useful for campaign planning since it tells you where a creator's followers actually are. *** ## Campaigns **How many campaigns can I run at once?** * Self-Service: up to 3 active campaigns simultaneously * Pro: unlimited * Growth Partner: unlimited (managed by the Fair team) **Does Fair track campaign performance automatically?** Yes. Once creators are linked to a campaign and their content goes live, Fair pulls performance data automatically. You don't need to manually import results. **How long does it take for post data to appear?** Most data appears within a few hours of a post going live. Some platforms (especially TikTok) can take up to 48 hours to stabilise. Story data may take longer due to platform API limitations. **Can I export campaign reports?** Yes. From any campaign's Reporting tab, click **Export** to download a PDF or CSV. Pro plan users can also pull data via the [API](/docs/developers/api-reference.md). **What happens to my campaigns if I downgrade my plan?** Existing campaign data is preserved. If you downgrade from Pro to Self-Service, you won't be able to activate new campaigns beyond the 3-campaign limit, but historical data remains accessible. *** ## Creator Overlap **What is Creator Overlap?** Creator Overlap shows how much of their audience two creators share. It helps you avoid spending budget on creators who reach the same people. See [Creator Overlap](/docs/features/creator-overlap.md) for full details. **Is high overlap always bad?** Not necessarily. For brand awareness or product launches, reaching the same person through multiple trusted creators can improve recall. Overlap becomes a problem when your goal is maximising unique reach on a fixed budget. *** ## API and integrations **Which plans include API access?** API access is available on Pro and Growth Partner. It is not available on Self-Service. **Where do I get my API key?** Go to **Settings → Developer** and click **Generate API Key**. See [Authentication](/docs/developers/authentication.md) for setup instructions. **Does Fair have an official SDK?** Not currently. The API is a standard REST API that works with any HTTP client. **Does Fair offer webhooks?** Yes. You can configure webhooks to receive real-time updates on campaign events like metrics refreshes, campaign completion, and report availability. See [Webhooks](/docs/developers/webhooks.md). *** ## Growth Partner **What is Growth Partner?** Growth Partner is Fair's fully managed influencer marketing service. You get a dedicated team — an influencer marketer, account manager, and data analyst — who handles creator selection, campaign execution, and reporting on your behalf. See [Growth Partner](/docs/plans/growth-partner.md). **How is Growth Partner priced?** Pricing is custom based on campaign volume, scope, and team size. [Book a call](https://calendly.com/dendy-fair-indonesia/globalfairdemosession) to get a proposal. **Can I switch from Self-Service or Pro to Growth Partner?** Yes. Contact the Fair team to discuss scope and transition. Your existing campaign data carries over. *** ## Billing and payments **How does Fair bill?** Fair bills monthly. Charges are applied at the start of each billing cycle. **What payment methods are accepted?** Fair accepts major credit and debit cards. For Growth Partner, invoice billing may be available — ask your account manager. **How do I cancel?** Go to **Settings → Billing** and select **Cancel Plan**. Your access continues until the end of your current billing period. *** ## Support **How do I get help?** * **Self-Service:** in-app support chat and documentation * **Pro:** priority support with faster response times * **Growth Partner:** dedicated account manager as your primary contact You can also reach the Fair team at . **How do I book a demo?** [Book a session here](https://calendly.com/dendy-fair-indonesia/globalfairdemosession). The Fair team will walk you through the platform and help you figure out which plan fits your goals. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://fair-indonesia.gitbook.io/docs/help/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.